Athearn HO Scale 5 Car Set Baltimore & Ohio B&O 34' CS 2-Bay Hopper 6102
Athearn HO Scale C44-9W north western DCC locomotive runs
Athearn HO Scale Freight Car Sets 91167, 70838 [2] EX Box

Help Scout empowers customer-centric businesses with tools that make every interaction more human and helpful.

Athearn HO Scale Maxi III Intermodal Well Car Trailer Train TT (5-Unit)
Athearn HO Scale Southern Pacific 6326
Athearn HO SD60E NS Honoring Our Veterans ATHG65204
Athearn HO SD70ACe w DCC & Sound NS RDG Heritage ATHG69375

Messaging

Look and feel matters

Replace robo-emails and ticket numbers with emails that were clearly sent by a real person. Fast, friendly, and above all, customer-first.

More about the help desk

Athearn HO SDP40F Amtrak ATHG63925
Athearn HO Train B&O Baltimore Ohio 4 Car 40' 3-Bay Ribbed Side Hopper Set 76438
Athearn JOHN DEERE powered engine HO scale

Chat

Connect with customers

Beacon is your all-in-one customer companion, making help docs, messaging, and chat available right on your website.

More about Beacon

Athearn N 24777 WFE BNSF 57' MECHANICAL REEFER w sound

A chatbot that helps

Help Bot won't waste your customer's time. It's only there to connect you with a real person.

Athearn N 53' GSC TOFC Flat w 40' Ex-Post Trailer TT B&OATH24914

Give customers a choice

When chat is available, customers can reach out using the channel that works best for them.

Reporting

Look smarter in meetings

Intuitive, built-in reports make for valuable “aha” moments with your team and your boss. No coding or customizations required.

Athearn HO GP38-2 BN Frisco Patch ATHG65369

Athearn N Scale POWERED Union Pacific 2199 SD70 ATH7335 NIB
Athearn Ringsby Freightliner Tractor, 2 Ringsby Trailers & Dolly---New--HO SCALE

Integrations

Connect Help Scout with all the things

Explore 50+ integrations that make your day-to-day workflow more efficient and familiar. Our extensive developer tools might also strike your fancy.

Athearn RTR 86697 Southern Pacific SD40T-2 DC HO

Trusted by more than 9,000 businesses in 140 countries.

Athearn HO GP38-2 w DCC & Sound NS ATHG65476
Athearn RTR 96092 CPRail GP35 DC HO
Athearn RTR HO Scale Coca-Cola Series 8327 40' Steel Reefer CCCX 2103 S17

“We don't take ourselves too seriously, but seriously enough to ensure we're creating the best product and experience for our customers. I feel like Help Scout does the same.”

Amy, VP of Customer Experience

TeamSnap

Athearn Thrall High Side Gondola CWEX (3) N MIB
ATHEARN RAIL POWER HO 'CF7 Powered Diesel Engine'-Undecorated-DCC Board added

“We chose Help Scout because their support is really great. It's in line with our values and how we want support to be for our customers.”

Kristin, Head of Customer Support

Basecamp

Atlas O 3002322-2 Evan's 53' Double Plug Door Western Pacific Box Car 2R
Atlas O TM '6 Flat Car Delaware & Hudson 3R
ATLAS {20003955} USSX - US Steel Steel HO Coil Steel Car Yankeedabbler

“I’m not sure how I would be able to do support - at Zapier or anywhere else - without Help Scout.”

Hoon, Customer Support Pro

Zapier

ATLAS 1 160 N Scale Dash 8-40 Canadian National 15 Ann. RdDCC F S
ATLAS 10001127 HO C420 VNOR 204 (Vermont Northern) C-10 Mint - Brand New

Our people make the difference.

We’re an extension of your customer service team, and all of our resources are free.

Atlas 10002008 HO EMD GP7 No Dynamic Brakes Santa Fe
Atlas 10002805 HO Union Pacific MP15DC Diesel Locomotive LokSound DCC

World class 24x6 Support

These friendly and knowledgeable folks are available via email and chat.

Item specifics

Condition: Used
Arnold Spur N 2290 E-Lok 1046 der ÖBB bluetorange - unbespielt
Atlas 10011048 HO Undecorated EMD MP15DC Diesel Locomotive - LokSound DCC
Atlas 20004102 HO TTX F89J Flat Car (Mid End Hitches)